FAQs
- Payment Terms
- Tenant workflow when using One Touch
- Utilities on Download
- How do I cancel an agreement/ lease?
- Utility Connections - Information & FAQs
- Do I need to manually enter in agency details every time I want to create a new agreement?
- Can I use my agency details for my tenants when using One Touch™?
- Can we insert snippets into the Special Terms field on page 8?
- Can you attach the Bond Lodgement Form to the Form 18a?
- Will this mean I don’t need a DocuSign subscription?
- How do I print a hard copy of the Form 18a?
- Do tenants need an individual email and mobile to sign electronically via One Touch™?
- Do all tenants need to sign the General Tenancy Agreement?
- Can I use One Touch if my tenants have international mobile numbers?
- Who can see the One Touch™ signing details?
- How do I track the signing of my One Touch™ agreements?
- Can I see whether the tenant has opened the signing email?
- How do I know if a signing deadline is approaching?
- My agreement has reached the signature deadline, what do I do?
- How do I know that the tenant has read through the entire agreement?
- Why does the signature on my tenancy agreement look different?
- How do I download a finalised agreement?
- Is the One Touch™ signature legal and compliant? Will it hold up in court and/or QCAT?
- How do I use DocuSign on the Form 18a?
- Terms and Conditions
- Privacy Policy
- Collection Statement