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  1. Hutly
  2. Agency / Property Managers
  3. Form 18a - General Tenancy Agreement
  4. FAQs

FAQs

  • Tenant workflow when using One Touch
  • Utilities on Download
  • How do I cancel an agreement/ lease?
  • Utility Connections - Information & FAQs
  • Do I need to manually enter in agency details every time I want to create a new agreement?
  • Can I use my agency details for my tenants when using One Touch™?
  • Can we insert snippets into the Special Terms field on page 8?
  • Can you attach the Bond Lodgement Form to the Form 18a?
  • Will this mean I don’t need a DocuSign subscription?
  • How do I print a hard copy of the Form 18a?
  • Do tenants need an individual email and mobile to sign electronically via One Touch™?
  • Do all tenants need to sign the General Tenancy Agreement?
  • Can I use One Touch if my tenants have international mobile numbers?
  • Who can see the One Touch™ signing details?
  • How do I track the signing of my One Touch™ agreements?
  • Can I see whether the tenant has opened the signing email?
  • How do I know if a signing deadline is approaching?
  • My agreement has reached the signature deadline, what do I do?
  • How do I know that the tenant has read through the entire agreement?
  • Why does the signature on my tenancy agreement look different?
  • How do I download a finalised agreement?
  • Is the One Touch™ signature legal and compliant? Will it hold up in court and/or QCAT?
  • How do I use DocuSign on the Form 18a?
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  • Collection Statement
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