Tenant email undelivered - what do I do?

Navigation:

• How do I know if an email is undelivered? 
• One Touch™ Edit and Resend
• Best Practice without Edit and Resend

How do I know if an email is undelivered? 

When you send an agreement using One Touch™, the Activity Panel on the right hand side of the form will update to reflect each signing stage of that agreement. 

If a signing email has been unable to be delivered, the Activity Panel status next to that individual will update to display, "Delivery Failed". 

Note ➞ If you hover over the "Delivery Failed" message, it will show you the error message and the email address that was entered for that Signee. 

One Touch™ Edit and Resend

With One Touch™ features Edit and Resend you can easily and efficiently edit and resend your General Tenancy Agreements.

• How to activate add-ons for my agency
• How do I edit my One Touch agreement?
• How to resend a One Touch™ agreement

Best Practice without Edit and Resend

Without the Edit and Resend add-ons we recommend the following workflow:

• Cancel the current agreement
  • How do I cancel an agreement/ lease?
• Duplicate the agreement from your Realworks forms list
  • How do I duplicate an agreement?
• Once you have duplicated the agreement, you will be able to edit the necessary details.
• Once the agreement has been updated, you will need to send it back to the tenants via One Touch™ to review and sign

Note ➞ As a change has been made, the tenants will need to review the updated agreement and complete the signing process.

For more information on duplicating an agreement, click here.