The first step to take when you haven't received the signing email is to check for any possible email delivery issues.
There are two ways to do this:
- Locate the initial email sent to the Property Manager after sending an agreement via One Touch™ and select "Track Contract Status". This will take you to the form itself, where you can review the Activity Panel and see if there have been any issues with delivery. For more information, please click here.
- Login to your Realworks account and locate the required form from your Forms list. Double click to open the form which will show you the Activity Panel, where you can check for any delivery issues.
If there has been an issue with delivery, the following message will display. If you can see that the email was unable to be delivered, you can follow these steps to edit the details and resend the agreement.