If you have not received your 2FA verification code during the signing process, it may be due to one of the following reasons:
Incorrect mobile number
If the mobile number has been entered incorrectly in the One Touch section, this will prevent the 2FA code from being delivered. To check if this is the case, please reach out to our Support Team at email@example.com.
A landline number has been entered
In order to execute an agreement using One Touch™, all Signees are required to have their own mobile number and email address in order to satisfy the verification process. Therefore, landline numbers should not be entered in the One Touch™ section. If you have entered a landline in this field, you will need to duplicate this agreement, amend these details and re-send to the tenants for signing.
Insufficient mobile reception
A lack of phone reception is another cause of the 2FA code not being delivered. If you think this might be the case, please restart your phone and ensure that your device has sufficient reception before selecting the "Resend" button on the 2FA screen.
None of the above
If neither of the above scenarios are relevant to you, you can reach out to our Support Team for further assistance by selecting the "Support" bubble at the bottom right hand side of this page.