I use Console Gateway and I’m having trouble generating a Form 18a, what do I do?

Please check to see if you are using the latest version of Console GatewayLive. The minimum version of GatewayLive compatible with NextGen forms is v7.58. For instructions on how to upgrade Console Gateway software, please go to https://myconsole.com.au/downloads-updates/ or contact Console for support at https://www.console.com.au/contact-us/